Sorry, Sorry, Sorry: The Case for Good Apologies

Why is it so hard to apologize well? Authors Marjorie Ingall and Susan McCarthy delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; and most of all, why good apologies are powerful and restorative. With thoughtfulness and humor, Sorry, Sorry, Sorry will help make the world a better place, one apology at a time.